Refund policy

RETURN AND REFUND POLICY

We want you to feel confident ordering from Mariaandherjournal. Please read the policy below before purchasing.

RETURNS

We accept return requests for eligible nonpersonalized items within 14 days after delivery. Items must be unused, undamaged and returned in their original condition and packaging. Proof of purchase is required.

To request a return, email mariaandherjournal@gmail.com before sending anything back. Returns sent without approval will not be accepted.

CUSTOM AND FINAL SALE ITEMS

Personalized items and products made using a customer’s requested name, wording, color or size cannot be returned. Sale items and gift cards are also final sale.

DAMAGED INCORRECT OR MISSING ITEMS

Please inspect your order when it arrives. Contact us within 3 days of delivery if an item is damaged, incorrect or missing. Include your order number and clear photographs of the item and packaging. We will review the issue and provide an appropriate replacement or refund.

CANCELLATIONS

Cancellation requests must be made within 2 hours after placing the order. Once production has started, the order cannot be canceled.

RETURN SHIPPING

Customers are responsible for return shipping costs when returning an eligible item for personal reasons. Original shipping charges are not refundable. If we made an error or the item arrived damaged, we will cover the approved return or replacement cost.

REFUNDS

Once an approved return is received and inspected, we will notify you. Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit card company may need additional time to post the refund.

Contact us with return questions at mariaandherjournal@gmail.com.